Shipping Policy

Processing & Delivery Time

• • Processing: 24–48 hours (business days) after payment is confirmed.
• • Standard delivery: 5–7 business days to most serviceable PIN/ZIP codes.
• • Tracking visibility may take up to 24 hours after dispatch.

Delivery Promise

If your package hasn’t arrived within 15 days of the order date, you can claim a full refund or request a free replacement—your choice.

Order & Tracking Updates

• • Email 1: Order confirmation immediately after checkout.
• • Email 2: Shipping confirmation with your tracking code once dispatched.
• • Tracking may take up to 24 hours to start showing movement.

Shipping Fees

Any shipping fee is shown at checkout before you pay. Free shipping promos apply automatically when eligible.

Address & Changes

• • Please double-check your address for accuracy.
• • Need a change? Email [email protected] ASAP.
• • We can edit addresses before dispatch. After dispatch, re-routing isn’t guaranteed and may incur a courier fee.

Delivery Attempts

Couriers typically make 1–3 attempts. Missed deliveries may be held at a local hub for pickup or returned to us. If returned due to an incorrect address or failed delivery, we can reship (additional shipping charge may apply).

Lost, Damaged, or Missing Items

• • Damaged on arrival: Email us within 48 hours with photos of the outer box, inner packaging, and product. We’ll replace or refund.
• • Marked “delivered” but not received: Check with neighbors/security and the courier. If still missing, contact us within 48 hours and we’ll investigate.
• • In-transit lost: If tracking shows no movement for 7+ days, we escalate with the carrier. If unresolved by day 15, choose refund or replacement.

Split Shipments

Multi-item orders may ship separately to speed delivery. You’ll receive a tracking code for each parcel.

Service Areas

We ship to most serviceable PIN/ZIP codes. Remote areas may require extra time. International shipping (if offered at checkout) may involve duties/taxes payable by the recipient and longer transit times.

Public Holidays & Sale Periods

During festivals, national holidays, or large sale events, processing and transit times can extend by a few days. We’ll communicate any widespread delays.

Proof of Delivery

Couriers may collect a name/signature/OTP at delivery. Risk of loss passes upon confirmed delivery to the provided address.

Support

Questions about your shipment? Email [email protected] with your Order # and we’ll sort it.